• Confirming Bookings

  KB Article #5531 Any booking that you receive is not officially added to the diary until it is confirmed ...
  Updated 27 April 2021 20:50

• Finding Bookings in the Diary

  KB Article #5532 Your Online Booking diary quickly shows how many bookings are in any given week, regardl...
  Updated 26 February 2021 14:54

• Changing a Confirmed Booking Date

  KB Article #5533 You can change the date of a confirmed booking for a customer, as long as the date/time ...
  Updated 01 March 2021 18:06

• Cancelling Bookings

  KB Article #6642 Bookings can be cancelled quickly by following the steps below.  Note: Online Booking wi...
  Updated 22 March 2021 17:16

• Understanding the Customer Booking Process

  KB Article #5530 The Online Booking process begins with your customer creating their booking using the st...
  Updated 17 March 2021 15:54

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• Accepting Bumper Payments Through Online Booking

  KB Article #6448 OEC and Bumper have partnered to offer Online Booking customers the availability to pay ...
  Updated 22 June 2021 18:53

• Customers Not Receiving Booking Reminder Emails

  KB Article #5535 If customers are not receiving reminder emails for appointments, double-check your Email...
  Updated 26 February 2021 15:55

• No Available Days Appear for Customers When Booking

  KB Article #5536 If a customer is trying to make a booking for your dealership but no days appear availab...
  Updated 26 February 2021 21:03

• Adding New User Accounts

  KB Article #5538 Online Booking Admin users can add as many additional users as required for your dealers...
  Updated 01 March 2021 18:22

• Updating or Removing User Accounts

  KB Article #5539 Admin users can edit and remove user accounts as needed.  To edit a user account: Cli...
  Updated 10 March 2021 20:50

• Adding a User to Multiple Dealership Booking Consoles

  KB Article #5540 Online Booking users can be granted access to more than one dealership's booking console...
  Updated 01 March 2021 18:29

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• Setting Pricing for Service and Repair Jobs

  KB Article #5524 Standard service and repair jobs are automatically included in your Online Booking appli...
  Updated 28 December 2022 21:05

• Setting Up Opening Hours and Diary Availability

  KB Article #5523 The Diary Settings window allows you to set daily parameters to help manage your booking...
  Updated 28 December 2022 21:08

• Setting Alternative Transport Options

  KB Article #6429 Dealers can set different transport options to offer their customers when they book an a...
  Updated 28 December 2022 21:04

• Updating Your Dealership Contact Information

  KB Article #5525 Dealer name and contact information used throughout Online Booking can be updated at any...
  Updated 15 March 2021 18:36

• Setting Automatic Email Booking Reminders for Customers

  KB Article #5526 Online Booking can be set to automatically send a reminder email to customers a number o...
  Updated 11 March 2021 14:21

• Editing or Deleting Dealer Override Pricing

  KB Article #6641 Once you've created override pricing for a model or job, it can be updated or removed at...
  Updated 01 March 2021 19:37

See all 9 articles

• Resetting Your Online Booking Password

  KB Article #5522 To reset your password, you will have to request one from the system again. Notes:  You...
  Updated 08 March 2021 15:40

• Updating Your Online Booking Password

  KB Article #5521 After logging into Online Booking for the first time (or after a password reset), we rec...
  Updated 10 March 2021 20:58

• Logging into Online Booking

  KB Article #5520 Logging into Online Booking for the first time requires a password from OEC. Once the ac...
  Updated 23 April 2024 13:56